Privacy Policy

NextGen Home Healthcare respects your privacy and is committed to protecting information you provide through our website and general business communications.

This Privacy Policy covers the public website and general business communications. Once information is received in connection with healthcare services, referrals, care coordination, or treatment, our use and disclosure of protected health information is governed by our Notice of Privacy Practices, HIPAA when applicable, and other federal and Massachusetts law.

Information We Collect

We may collect information that you voluntarily provide, such as your name, email address, telephone number, the general nature of a request, referral contact information, and preferred method of contact.

Our website and service providers may also collect basic technical information such as browser type, device information, IP address, referring page, and information needed for website security, fraud prevention, performance, and functionality.

How We Use Website Information

• Respond to questions, referral requests, and service inquiries
• Contact you about scheduling, intake, or next steps
• Provide information about services and service areas
• Operate, secure, and improve the website
• Meet legal, regulatory, accreditation, payer, and professional obligations

NextGen Home Healthcare does not sell protected health information.

Do Not Put Sensitive Clinical Information in General Forms

General contact and marketing forms are not intended for detailed clinical information. Do not use them to send medication lists, detailed diagnoses, Social Security numbers, insurance member IDs, financial-account information, or other sensitive data unless the form is specifically designated and secured for that purpose.

Patients and referral sources should use the secure portal, secure referral channel, or another method approved by NextGen Home Healthcare for protected health information.

Cookies, Analytics, and Advertising Technologies

We may use cookies or similar technologies that are necessary for website operation, security, and performance.

• Do not place advertising or marketing tracking technology on authenticated patient pages, secure referral forms, intake forms, patient portals, or other pages where disclosure to a third party could reveal protected health information.
• Do not authorize a third-party advertising vendor to use protected health information for targeted advertising.
• Use Business Associate Agreements where required for vendors handling protected health information on behalf of NextGen Home Healthcare.

Text Messages and Email

If you opt in to routine text messages, your consent to receive messages is separate from consent to receive healthcare services. Message frequency varies and message and data rates may apply. Routine email and text messaging may have privacy and security limitations and should not be used for emergencies.

Information Security

NextGen Home Healthcare maintains administrative, technical, and physical safeguards designed to protect personal and health information, including safeguards required by applicable HIPAA rules and the Massachusetts Standards for the Protection of Personal Information of Residents of the Commonwealth (201 CMR 17.00) when those rules apply.

Because home-based care involves mobile work, workforce members must use approved systems and devices for protected information. No website or electronic communication system can be guaranteed to be completely secure.

Third-Party Service Providers

We may use third-party providers for hosting, referrals, scheduling, patient communications, electronic health records, EVV, billing, payments, telephony, accessibility, or other functions. Where a vendor handles protected health information on our behalf and HIPAA requires it, the relationship is governed by a Business Associate Agreement.

Your Choices

You may contact us about website information you provided, withdraw routine marketing or SMS consent where applicable, and use browser controls to manage cookies. Requests about protected health information are handled under our Notice of Privacy Practices.

Children

This website is intended for adults acting for themselves or for another person with appropriate authority. Do not submit information about a child through a general website form unless the form is specifically intended for that purpose.

Changes to This Policy

We may update this Privacy Policy periodically. The current version will be posted with a revised effective date.

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