Non-Discrimination & Language Access

NextGen Home Healthcare is committed to providing services without unlawful discrimination and to treating patients, families, caregivers, referral sources, applicants, and members of the public with dignity and respect.

Non-Discrimination

NextGen Home Healthcare does not unlawfully exclude people from services, deny benefits, or treat people differently because of race, color, national origin, age, disability, sex, or another status protected by applicable federal or Massachusetts law.

Language Assistance and Effective Communication

If you have limited English proficiency or need help communicating because of a disability, contact us. When required by applicable law, we arrange appropriate language assistance, auxiliary aids, or other effective-communication services without charge. Examples may include qualified interpreters, sign-language interpreters, and information in an accessible format.

Please do not rely on a minor child or an unqualified person to interpret important healthcare information when a qualified interpreter is required or appropriate.

How to Request Help or Raise a Concern

You may request communication assistance, report a concern, or ask for this information in another format. Raising a concern will not affect your care and will not result in retaliation.

External Civil Rights Complaint

If you believe a health program or activity has discriminated against you unlawfully, you may also contact the U.S. Department of Health and Human Services, Office for Civil Rights. OCR's Customer Response Center can be reached toll-free at 800-368-1019; TDD: 800-537-7697. Written correspondence may be sent to the Office for Civil Rights, U.S. Department of Health and Human Services, 200 Independence Avenue SW, Room 509F, HHH Building, Washington, DC 20201.

This website notice supplements, and does not replace, any nondiscrimination, language-assistance, accessibility, grievance, or patient-rights notice that must be provided separately under applicable law or as part of admission to services.