Home Health Patient Rights & Responsibilities

NextGen Home Healthcare is committed to protecting and promoting the rights of people receiving care in the home.

You Have the Right To

• Receive information about your rights and responsibilities in a language and manner you can understand
• Have your person and property treated with consideration, respect, and dignity
• Receive care free from verbal, mental, sexual, and physical abuse, neglect, exploitation, and misappropriation of property
• Participate in, be informed about, and consent to or refuse care in advance of and during treatment when permitted by law
• Receive the care and services described in your plan of care and be informed of changes
• Be informed, to the extent required by law, about expected charges and payment sources
• Have a confidential clinical record and exercise your privacy rights under our Notice of Privacy Practices
• Have your property and personal preferences respected while care is provided in your home, consistent with safe care
• Receive information about transfer and discharge policies and be transferred or discharged only as permitted by applicable rules
• Receive free language assistance and auxiliary aids when required for effective communication
• Voice concerns or grievances without discrimination or retaliation and be informed of applicable external contact options

Your Responsibilities

• Provide accurate and complete information about health conditions, medications, allergies, other providers, and changes in condition
• Participate in developing and following the plan of care and tell us when instructions cannot be followed
• Keep scheduled visits or notify us as early as possible when a visit must change
• Treat staff with respect and provide a reasonably safe environment for in-home care
• Secure pets, weapons, smoke, or other hazards when reasonably requested for staff safety
• Tell us about insurance, payer, or contact-information changes that may affect services

Transfer or Discharge

Home health transfer and discharge are governed by applicable law and agency policy. The admission packet or service agreement contains the controlling transfer/discharge policy for your service. Website language does not replace that notice.

Privacy

Your health information is protected under our Notice of Privacy Practices. Additional protections may apply to certain mental health, substance use disorder, or other specially protected records.

Emergency Changes in Condition

Questions About Your Rights

External Questions or Complaints About Care

You may raise concerns directly with NextGen Home Healthcare without retaliation. If you want to contact the Massachusetts state survey agency about the quality or safety of care provided by a regulated health care facility or provider, you may contact the Massachusetts Department of Public Health complaint intake program at 800-462-5540 or 617-753-8000. Your admission materials may list additional contacts that apply to your specific service, payer, certification, or location.