PRIVACY POLICY
NextGen Home Healthcare
Last Updated: January 20, 2026This Privacy Policy explains how NextGen Home Healthcare (“NextGen,” “we,” “us,” or “our”) collects, uses, shares, and protects information when you visit our website, contact us, request services, submit a referral, subscribe to updates, or apply for a job (collectively, the “Services”).
This website is intended for users in the United States.
1) Contact Us
If you have questions about this Privacy Policy or want to make a privacy request, contact:
NextGen Home Healthcare
500 Cummings Center, Suite 1450–1550
Beverly, MA 01915
Phone: 774-381-0669
Fax: 888-600-0514
Email: info@nextgenhomehealthcare.com
2) Important Healthcare & HIPAA Note
NextGen Home Healthcare may be a healthcare provider subject to the Health Insurance Portability and Accountability Act (“HIPAA”) for certain services. HIPAA protects “Protected Health Information” (“PHI”) and provides specific patient rights.
This website Privacy Policy applies to information collected through the website and general communications. If we collect PHI as part of providing healthcare services, our handling of PHI is governed by our HIPAA policies and any applicable Notice of Privacy Practices (if/when provided).
Please do not submit detailed medical information through general website contact forms unless we direct you to a secure method.
3) Information We Collect
We may collect information in the following ways:
A) Information you provide
- Contact details (name, email, phone number, address/city/state, etc.)
- Service inquiry details (what help you’re requesting, general eligibility questions)
- Referral information (if you are a clinician/professional referring a patient)
- Employment information (resume/CV, work history, certifications/licenses, references)
- Messages and communications (emails, forms, chat messages, call notes)
B) Information collected automatically
- IP address and approximate location (derived from IP)
- Device and browser information (browser type, operating system)
- Usage data (pages visited, time spent, clicks, referral source)
- Cookie and tracking data (see Section 7)
C) Information from third parties
- Service providers that support website hosting, communications, scheduling, analytics, and security
- Social/advertising platforms if you interact with our content or ads
- Public sources for professional or recruiting purposes
4) How We Use Information
- Respond to inquiries and provide customer support
- Contact you about services you requested and next steps (non-emergency)
- Coordinate referrals and communicate with appropriate parties where permitted
- Improve our website, services, and user experience
- Send administrative messages (confirmations, updates, policy changes)
- Send newsletters/education content if you opt in (you can unsubscribe anytime)
- Process job applications and recruiting activities
- Protect the security and integrity of our systems and prevent fraud
- Comply with legal obligations and enforce our policies
5) How We Share Information
A) With service providers
We use vendors to help operate our business (website hosting, analytics, scheduling, communications, security). They may access information only as needed to perform services for us and must protect it.
B) For care coordination and referrals (as applicable)
If you request care or submit a referral, we may share relevant information to coordinate appropriate next steps, consistent with applicable law and our internal policies.
C) For legal and safety reasons
We may disclose information if required by law or if necessary to protect rights, safety, and security of patients, visitors, employees, or the public.
D) Business transfers
If we are involved in a merger, acquisition, reorganization, or sale, information may be transferred as part of the transaction, subject to appropriate safeguards.
E) With your direction/consent
We may share information when you ask us to or authorize us to do so.
6) What We Don’t Sell
We do not sell your personal information in the conventional sense (for money). Some online tracking technologies may be considered “sharing” under certain state privacy laws when used for advertising measurement. See Section 7 for cookie/tracking controls.
7) Cookies, Analytics, and Advertising Tracking
We and our service providers may use cookies and similar technologies to:
- Make the website function properly (essential cookies)
- Remember preferences (functional cookies)
- Understand website performance (analytics cookies)
- Measure advertising performance (advertising cookies)
Your choices:
- You can adjust cookie settings using any cookie banner/preferences tool on our site (if available).
- You can also control cookies via your browser settings (block/delete cookies).
Note: blocking cookies may affect website functionality.
8) Calls, Texts, and Emails
If you provide your contact information:
- We may contact you by phone, text, or email to respond to your request and coordinate next steps.
- If you opt in to receive texts, you can opt out at any time by replying STOP (or following the opt-out instructions provided).
- Message and data rates may apply.
- Marketing emails (if you subscribe) include an unsubscribe link.
9) Data Security
We use administrative, technical, and physical safeguards designed to protect information from unauthorized access, loss, misuse, or alteration. However, no online system is 100% secure. Please avoid sending highly sensitive information through unsecured channels.
10) Data Retention
We retain information for as long as necessary to:
- Provide Services and respond to requests
- Maintain records for business operations
- Comply with legal, regulatory, and contractual obligations
- Resolve disputes and enforce agreements
Healthcare-related records may be subject to additional retention requirements under federal and state law.
11) Your Choices and Requests
Depending on your location and applicable law, you may request:
- Access to certain personal information we hold about you
- Correction of inaccurate information
- Deletion of certain information (subject to legal/operational limitations)
To make a request, contact info@nextgenhomehealthcare.com.
12) Children’s Privacy
Our website is not intended for children under 13, and we do not knowingly collect personal information from children under 13 through the website.
13) Third-Party Links
Our website may include links to third-party websites or services. We are not responsible for the privacy practices of third parties. Please review their privacy policies.
14) Changes to This Policy
We may update this Privacy Policy from time to time. We will post updates on this page and update the “Last Updated” date above.
Home Healthcare Built Around What Matters Most You
At NextGen Home Healthcare, every service we offer is centered around you, your health, and your home life. From skilled nursing to personal assistance, we customize care plans that support your recovery, independence, and dignity wherever you are in your healthcare journey
Whether you’re managing a chronic condition or transitioning from hospital to home, our team brings expert care, comfort, and clarity right to your door.
Home Healthcare Services Designed Around You
At NextGen Home Healthcare, we deliver more than care; we bring peace of mind. Our team of skilled professionals provides expert support across a range of personalized
services, helping you or your loved ones live healthier, safer, and more independent lives at home.
Licensed nurses provide recovery support, wound care, chronic disease monitoring, and hospital-level expertise at home. Our focus is on safety, dignity, and faster healing in familiar surroundings..
Our nurses provide nutrition education at home—showing how food choices aid recovery, manage illness, and prevent complications. This improves well-being and helps families build sustainable habits.
Round-the-clock or scheduled in-home nursing for patients needing long-term, personalized care. A trusted option for families seeking consistent, reliable medical support.
We ensure seamless care transitions and communication between patients, families, and providers. Let us help manage the details, so you can focus on healing.
Compassionate aides assist with bathing, grooming, meals, mobility, and companionship. These services make home safer, daily routines easier, and independence possible for patients.
RN-led medication reconciliation and verification with safe administration (oral/IV/IM/SC), education, side-effect monitoring, and coordination with pharmacies after any change or discharge.
Specialized support for patients with diabetes, COPD, heart disease, and other chronic conditions. Our proactive approach improves health outcomes, reduces hospital visits, and empowers families with education..
In-home psychiatric nursing for depression, anxiety, bipolar disorder, and schizophrenia—assessment, medication administration/teaching, side-effect monitoring, and coordination with your mental-health providers..
Safe, smooth transition after discharge with , red-flag teaching, and rapid RN follow-up (same-day when needed). Our nurses bridge the gap between hospital and home, helping prevent readmissions and complications.
Care That Respects the Whole Person
At NextGen Home Healthcare, we understand that care isn’t just clinical, it’s deeply personal. Every patient brings a unique story, and our mission is to honor that story with compassion, respect, and expert care.
Whether helping someone regain independence after a hospital stay or managing long-term conditions at home, we work to ensure each individual feels heard, supported, and empowered.
Why Our Services Make a Difference
Every service at NextGen Home Healthcare is built to deliver real results tailored to each
patient, aligned with their care team, and grounded in clinical excellence. Here’s what
makes our approach different:
Personalized Care Plans
Every patient receives a tailored care plan designed around their condition, lifestyle, and goals.
Seamless Coordination
We work closely with doctors, hospitals, and families to ensure continuity and clarity in care.
Responsive, fast start
Most patients begin receiving care within 24–72 hours of referral approval.
Holistic Support
Our services cover the full spectrum from medical needs to daily living support and patient education.
